We Want Your opinion
First published: 23 December 2023
Please click the link below to complete our 2023 Trust and Confidence Survey.
While we have changed the wording to provide a more neutral wording. This is the 5th year we have run our survey, and we are to keep the questions similar so we can reflect any improvement or deterioration in rating.
https://nonaamspaypal.com came up for me recently while thinking about how few organizations actually keep their survey questions consistent year to year, so the note about preserving similar wording to track improvement or deterioration really stood out. Keeping the same questions for five years is harder than it sounds, and it's the only way the ratings actually mean anything over time. I've filled out plenty of surveys where the wording shifted so much that comparing results felt pointless.